Delete your app account

For accounts in the Burlington Masjid, NAFIS Apex Mosque and Muslim Education Center apps published by Hope Tech Inc on Google Play and the App Store.

Use this page to delete the account you sign in to your masjid's, school's or organisation's app with. You can also do it in the app: open the menu while you are signed in and choose Delete account.

What deleting your account does

• Your sign-in is removed, and you are signed out on every phone.
• Your phone stops receiving notifications meant for your account, and your notification choices are deleted. Announcements sent to everyone who has the app still arrive while the app is installed.
• If you created your account in the app and the organisation has no other records about you, your contact details are deleted too.
• Records the organisation keeps for its own work, such as gifts and receipts, registrations, form responses, or class and family records, are not deleted here. Contact the organisation to ask about those.
• You can create a new account later with the same email address.

What is kept, and for how long

Records the organisation keeps are held for as long as its own record-keeping requires; ask the organisation how long that is. A note that a deletion happened (the date, the organisation and an internal account number, never your email address) is kept in our server logs for up to 30 days. If the organisation had also given you family-portal access, its access history keeps a note that the access ended, with the organisation's record.

Deleting your account does not stop emails you asked for, such as receipts. To stop announcement emails, use the unsubscribe link at the bottom of any of them.